Support

Below is a list of our most frequently asked questions. If you need further assistance, feel free to reach out to us at support@refinerypass.com or by phone at (650) 275-7766.

1 year

Check you SPAM or JUNK folders first.

If you have previously registered for training on Refinery Pass, you will not get a second email for subsequent purchases. Login here with your email and password, your new training will be available on your homepage.

You can download our Browser & System Requirements here

Our award-winning support staff are available Monday-Friday 6:00 a.m. PST – 6:00 p.m. PST, we also make every effort to address issues during nights and weekends when possible.

Go here and purchase the number or subscription codes you need for your employees, we will send you an email with the codes and instructions for your employees to follow.

Go here, select the “Forgot Password” link and follow the instructions

This 1-minute video explains how to download your certificate.

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All refineries use our database to validate training electronically.

Currently Big West Oil in Salt Lake City, UT requires you to bring your certificate.

Our Basic Refinery Orientation is currently accepted at:

  • Husky - Lima, Ohio
  • Toledo Refinery Company - Lima, Ohio
  • Big West Oil - Salt Lake City, Utah
  • Marathon - Salt Lake City, Utah
  • Silver Eagle - Salt Lake City, Utah
  • BP-HUSKY - Toledo, Ohio

Click here to download an outline of the curriculum so you can bring it to other refineries to see if they will accept it.

Refinery Pass's Basic Refinery Orientation is designed to deliver an industry specific overview that will familiarize workers with the basics of working in a refinery. Our comprehensive 2-hour course curriculum can be compared to OSHA 10, C-STOP, Basic Plus and RSO but is delivered in an adult styled interactive training module that can be taken on a desktop, laptop, tablet or phone.

Click here to download an outline of the course curriculum.

Send a quick email to support@refinerypass.com and we will do our best to get it resolved quickly